Terms & Conditions

1. Use of the Vibes Music Website
All products are sold subject to the terms and conditions listed here. Please read them carefully before using the website. By using the Vibes Music.co.uk site you signify your agreement to be bound by these terms and conditions.

2. Order process
To place an order you will be guided through a series of simple steps on our website. Payment details are taken from your card. Following this, we will send to you an order acknowledgement email detailing the products you have ordered. This is not an order confirmation or order acceptance from Vibes Music.

Order acceptance and the completion of the contract will take place on the dispatch to you of the goods ordered unless we have notified you that we do not accept your order. Non acceptance of an order may be due to: the product being unavailable, non-authorisation of payment or identification of an error in pricing or product description.

3. Payment
Payment for goods can be made by any method indicated on our website. Payment should be made and funds cleared before goods have been dispatched. If we unable to supply any goods, we will inform you at the earliest time and a full refund will be given if you have already paid for the goods.

4. Delivery
As your goods are dispatched from our warehouse will send you a dispatch confirmation email. The creation of the contract between you and us will take place at the point the goods you have ordered are dispatched from our warehouse to be delivered to the designated address.

5. Description of goods
We have made every effort to display the products featured as accurately as possible. However, we cannot guarantee that your monitor’s display of the colour, texture or detail of the good will be exactly the same as the actual product.

We try to ensure that prices are up to date and accurate but very occasionally an error may occur. If this should happen, we will correct the price and ask you to confirm whether you still wish to purchase the goods at the correct price. If we are unable to contact you we will treat the order as cancelled. We will not accept an order if there is a pricing error.

6. Cancellation of goods
You are entitled to cancel your order you have placed. You may exercise your right up to 14 days, starting from the day after the goods were received. If you cancel an order after the goods have been delivered you must send them back at your own cost or you will be charged the actual cost of collecting them. The goods must still be in ‘as new’ condition. Please follow the procedure set out in our returns procedure.

7. Warranty
All goods are covered by a manufacturer’s warranty against faulty workmanship and materials, subject to the terms and conditions of that warranty. The manufacturer’s warranty is provided in addition to your consumer rights and do not affect your statutory rights.

8. Exports
If you are ordering from overseas you may be subject to import duties and taxes, which occur once the goods reach the specified destination. Any additional charges incurred at this point are your responsibility and must be borne by you. For further information please contact your local customs office as policies differ from country to country.

9. Waiver
If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.

10. Returns Procedure
If, for any reason you need to return anything to us, you must first raise a returns reference number. Failing to do this can result in delays in handling your return. In order to raise a returns reference number, please use the Contact Us form. You will need the email address with which you made the purchase, and your invoice number.

Conditions for Return:
Items arrived damaged: Complete the form, giving full description of damage. If items delivered by courier, we will arrange collection immediately, or we kindly ask you to return the items by post. Upon confirmation of reciept of damaged goods back to us we wil refund any expenses incured and refund or replace the goods. Items are not as described or faulty: Procedure is as above. It is our responsibility to ensure that goods arrive with you in good working order. I have changed my mind about this product: If you change your mind about a product which is not faulty you may still return it for a refund within 7 days, however, there is a re-stocking fee. This is 5% of the purchase price of the items which are to be returned. Please call us in such circumstances and we will do our best to solve your problem and provide you with a product that does suit your needs.

Vibes Music
19 Mayflower Street
Plymouth, PL1 1QJ
01752 603 563

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